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Ph.D. Course on Innovation in Services, Tourism and Experiences

Ph.D. Course on Innovation in Services, Tourism and Experiences

The Ph.D. course CONTEMPORARY THEORIES AND METHODS OF INNOVATION RESEARCH IN SERVICES, TOURISM AND EXPERIENCES will be held in April 2017 at Roskilde University, Denmark. Click here to see the detailed course description and download the application form [...]

Crossroads of Service, Innovation and Experience Research

Crossroads of Service, Innovation and Experience Research

Seminar organised by the research group “Innovation in Service and Experience (ISO)”- Department of Social Sciences and Business, Roskilde University In Occasion of Prof. Jon Sundbo’s long standing career, the Research Group “Innovation in Service and Experience (ISO)”- Department of Social [...]

Seminar on user value in experiences

Seminar on user value in experiences

User value in experiences – what does it mean? Wednesday 9 November, 2016, 10.30 – 12.30 in Theory Room 25.3.005 in building 25.3, Roskilde University. User or customer value (value-in-use) and co-creation of value has recently been emphasized much in service, experience and tourism theory and [...]

Development Project: Local Food and Public Institutions

Development Project: Local Food and Public Institutions

Jon Sundbo, from center for Experience and Tourism Research, has during 2015 and 2016 been involved in a development project on the island Lolland in collaboration with the company Innoplan and Fælleskøkkenet. Fælleskøkkenet produces and delivers food for various institutions in Lolland and Guldborgsund municipalities as well as in Region Zealand.

A NICE Conference

A NICE Conference

The NICE (New Innovative Customer Experiences) project presented its results at Bremen Theatre in Copenhagen on June 2nd, 2015. A big audience participated.
NICE Show 2015-06-02

NICE Show 2015-06-02

The NICE (New Innovative Customer Experiences) project presents its results at a different kind of conference at Bremen Theatre in Copenhagen on June 2nd, 2015. 
It's NICE!

It's NICE!

NICE is more than an adjective, it’s a project about delivering first class service. It is however, also very much about being “nice” to people. NICE is short for New Innovative Customer Experiences.
Tourism Experience Encounters

Tourism Experience Encounters

A new study by Flemming Sørensen and Jens Friis Jensen from Centre for Experience and Tourism Research shows how the usual tourism service encounters are limited in terms of value creation and knowledge development. 
Experience Network INVIO prolonged

Experience Network INVIO prolonged

INVIO is an abbreviation of Innovation Network for Experience Economy (Danish: Innovationsnetværk for Oplevelsesøkonomi). INVIO is a network for knowledge sharing concerning the experience economy.