Crossroads of Service, Innovation and Experience Research


Seminar organised by the research group “Innovation in Service and Experience (ISO)”- Department of Social Sciences and Business, Roskilde University


In Occasion of Prof.  Jon Sundbo’s long standing career,

the Research Group “Innovation in Service and Experience (ISO)”- Department of Social Sciences and Business Invite to an open international seminar entitled:

"Crossroads of Service, Innovation and Experience Research"

The seminar takes place the 7th of December 2016, 13:00 – 17:30
in Biografen, Bldg. 41.1,  Kommunikationsvej,


Seminar Program

13.00-13.10 Welcome by Pro-rector Peter Kjær 

13.10-13.20 Welcome by Peter Kragelund – Head of Department of Social Sciences and Business

13.20-13.30 Introduction  to the Seminar Program by Associate Professor Ada Scupola

Part I- Services in general

13.30-13.55  “Advances and challenges in service innovation research” by Professor Faïz Gallouj, University of Lille, France

13.55-14.20 “Service innovation – organizational and systemic approaches” by Professor Marja Toivenen, VTT, Finland

14.20-14:45 “ICT-based services: Innovation challenges”  by Professor Anders Henten, Ålborg University- Copenhagen, Denmark

14:45- 15.10 “The need for a practice-based understanding of service innovation and beyond” by Professor Lars Fuglsang, Roskilde University, Denmark

15.10-15:50  Coffee Break

Part II: Experience and Food

15.50-16.15 “Designing Places for Experiences: What about the material in the experience economy?”  by Professor Jørgen Ole Bærenholdt, Roskilde University, Denmark

16.15-16.40 “Storytelling and meal experiences” by Professor Lena Mossberg,  University of  Gotheborg, Sweden

16.40-17.05 “Innovation in experience-based tourism: some approaches, challenges and opportunites” by Associate Professor Dorthe Eide,  University of Bodø, Norway

17.05-17.30 “: Food – how basic needs are transformed via service to social experiences”  by Professor Jon Sundbo

17.30 Reception



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